APPENDIX V

BC Athletics Privacy Policy—COMPLAINT PROCESS CHECKLIST

To comply with PIPA all organizations dealing with personal information must have a complaints handling system. As each organization has unique and distinct characteristics, each should establish a system that reflects its particular qualities.

The following checklist for BC Athletics has been created for the process of handling a complaint.

1. The individual responsible for receiving complaints is: BC Athletics Privacy Officer.
2. Complaints will be investigated by: BC Athletics Privacy Officer and the BC Athletics Privacy Committee.
3. The complaint will be investigated within 14 days of its receipt.
4. The determination as to the validity of the complaint will be decided by: The BC Athletics Privacy Officer in consultation with the BC Athletics Privacy Committee.
5. The decision is to be reported to: The BC Athletics Board of Directors, BC Athletics Staff and the Complainant.
6. If necessary, recommended corrective action will be determined by: The BC Athletics Privacy Officer and the BC Athletics Privacy Committee.
7. The corrective action will be carried out by: BC Athletics Privacy Officer and BC Athletics Staff.

Communicating the Results of the Investigation

1. The corrective action was communicated to the complainant by: ___________________________________________________
2. The corrective action was communicated to the complainant on: ___________________________________________________
3. The corrective action is recorded in the following locations: ________________________________________________
4. Corrective action was initiated on: _____________________